Terms and conditions

Download and view our Gold, Fitness and Aquatic Membership terms and conditions.

Download and view our Learn to Swim, Gymnastics and Martial Arts terms and conditions.

Download and view our Personal Training and Exercise Physiology terms and conditions.

Debitsuccess agrees that it will make reasonable efforts to keep any of your information contained in the DDR (including account details) and any other information that we have about you confidential and secure, and will ensure that any of our employees or agents who have access to information about you do not make any unauthorised use, modification, reproduction or disclosure of that information.

Debitsuccess will only disclose information that we have about you:

• to the extent specifically required by law; or
• for the purposes of this Agreement (including disclosing information in connection with any query or claim).

Should you have any queries in relation to these terms and conditions contact:

DebitSuccess Pty Ltd.
PO Box 577, Mt Waverley, Vic, 3149
T: 1800 148 848
E: customerservice@debitsuccess.com

Membership Terms and Conditions acknowledgment

• Terms and conditions: I have read and understand all membership entitlements and the Membership Terms and Conditions.
• Cooling-off periods: I understand that I can cancel my membership within seven (7) days of signing this Membership Application Form. The Cooling Off Period does not apply where a Membership is renewed.
• Suspensions: I understand that I can suspend my Membership as per the Membership Terms and Conditions. Suspensions must be made in writing and will not be processed over the phone.
• Centre entry: I understand that I must present my membership card or photo identification to gain entry into the Centre. I also understand that I will not be able to access the Centre if my membership fees are in arrears.

Direct debit membership only

• Minimum term: I understand that after the Cooling Off Period, I am obliged to pay a minimum one (1) direct debit cycle payment (14 days) from my designated credit card or bank account.

• Payments: I understand that my designated credit card or bank account will be debited in accordance with the Membership Terms and Conditions , irrespective of my use or attendance of the Centre or Facilities, until my Membership is cancelled.

  I/We authorize DebitSuccess Pty Ltd, ACN 095 551 581, APCA User ID Number 184534 to debit my/our account at the Financial Institution identified here through the Bulk Electronic Clearing System (BECS). This authorisation is to remain in force in accordance with the above terms and conditions and I/We have read and agree to be bound by these said terms and conditions.

• Cancellations: I understand that I must provide fifteen (15) days’ written notice to cancel my Direct Debit Membership. Cancellations will not be processed over the phone.

Salary Sacrifice memberships only

• Eligibility: I understand that I must be on a fixed term or continuing employment with Macquarie University to be eligible for a Salary Sacrifice Membership. If my employment status changes during the term of my Membership, I will be notified of the cancellation of my Salary Sacrifice Membership. I may also choose to apply for a Direct Debit Membership in place of a Salary Sacrifice Membership.
• Payments and authority to deduct: I authorise the Centre to deduct the nominated fortnightly fee from my pre-tax salary every fortnight. I acknowledge that any outstanding fees due for my Membership will be deducted from my final pre-tax salary on conclusion of my employment with Macquarie University.

  I understand that modifications to the Authority to Deduct, including cancellations and suspensions, may take up to one full fortnightly deduction period to process.

• Cancellations, variances and suspensions: I understand that I can suspend my Membership in accordance with the terms and conditions on the reverse of this form.

  I acknowledge that requests for variances, suspensions and membership cancellations must be made with directly with U@MQ at the Centre and that Macquarie University Human Resources will not process any changes to deductions directly.

  I further acknowledge that it is my responsibility to give written notice to cease deductions and to cancel the Authority to Deduct in the event that my employment with Macquarie University is terminated or I wish to terminate my Membership.

Risk warning: Civil Liability Act 2002 (NSW)

1. In this Membership Application form, the term 'parent' refers to the legal parent or guardian of a child or of a person with a physical or mental disability who lacks capacity to understand this risk warning (incapable person) and who is named as a 'member' on the Membership application form. The parent of an incapable person enters into this Membership agreement on his or her own behalf and as agent for each incapable person named on the Membership application form.
2. Members and parents of incapable persons are warned that participation in sport, fitness, swimming and exercise classes (health and fitness activities) at the Macquarie University Sport and Aquatic Centre (Centre) and the Macquarie University Sport Fields and grounds (sport fields) together, the (facilities) or use of the facilities are 'recreational activities' or 'dangerous recreational activities' as those terms are defined in Part 1A, Division 5, of the Civil Liability Act 2002 (NSW).
3. Members and parents are warned that participation in the health and fitness activities exposes them and/or the incapable person to risk of personal injury and death including by falls, injuries arising from physical combat or team sports, and water immersion.
4. Members and parents understand and acknowledge that they have been given a risk warning by U@MQ under the Civil Liability Act 2002 (NSW), for and on behalf of themselves and/or the incapable person, that, during all times that they and/or the incapable person are participating in the health and fitness activities or are on or about the Facilities, they and/or the incapable person are doing so at their own risk.
5. Members and parents warrant that they and/or the incapable person are physically fit and able to engage in health and fitness activities.
6. Members and parents understand and acknowledge the recommendation of U@MQ that they and/or the incapable person consult a medical practitioner prior to the commencement of any health and fitness activities.

Privacy notification

U@MQ Ltd is a controlled entity of Macquarie University and collects personal information on its own behalf and on behalf of Macquarie University. U@MQ Ltd has adopted Macquarie University’s privacy policy.

U@MQ Ltd is collecting personal information on this form in relation to your or the incapable person’s application for a Macquarie University Sport and Aquatic Centre Membership.

The personal information on this form will be used by U@MQ Ltd primarily for the assessment of the membership application and the administration of the payments and provision of services to you or the incapable person by U@MQ Ltd and Macquarie University.

U@MQ Ltd may also use this personal information for alternate administrative purposes that may include auditing, software system support, program evaluation or to facilitate electronic payments. For the same purposes, U@MQ Ltd may disclose your or the incapable person’s personal information to a third party provider of these services that may include LINKS Modular Solutions, LINKSPAY, DebitSuccess , National Australia Bank, Macquarie University and its controlled entities. When storing personal information electronically, U@MQ Ltd may disclose your personal information or that of the incapable person to overseas recipients by virtue of its third party hosting arrangements.

These cloud based servers are likely to be located in the United Kingdom, United States or countries within the European Union. Otherwise U@MQ Ltd will not disclose your personal information or that of the incapable person without your consent unless authorised to do so or required by law.

The provision of your personal information or that of the incapable person is voluntary, but if you do not provide the personal information, U@MQ Ltd will not be able to process your or the incapable person’s membership application or administer the membership. You may request access to your personal information or that of the incapable person at any time.

By signing this Membership Application Form, you confirm that you have read the Macquarie University’s privacy policy

Find information on frequently asked questions about the gymnastics program.

What to bring and wear

1. Water bottle.
2. Leotards are best for training as they do not catch on anything and they allow for a full range of movement. If you don't have a leotard please wear a fitted t-shirt with no buttons, zippers or snaps. Please do not wear dresses or skirts as these can pose a safety risk to participants.
3. Hair must be tied back away from the face so as not to obstruct vision.
4. Gymnasts are prohibited from wearing watches, rings, necklaces, large hair accessories or large earrings.

Assessments

Our age-specific and capability-appropriate gymnastics program entails weekly classes. lt is important to remember that all children develop and progress at varying rates. Assessments for all levels occur four times year, usually during a single week near the end of each school term.

Assessments are done to determine your child's current ability. Following the outcome of the assessment, our qualified coaches will make a recommendation about your child's progression.

At Macquarie University, parents can stay up to date with their child's progress through the online portal. In-depth reporting assists in identifying the personalised support and attention each child requires.

Holiday intensive programs

Holiday intensive programs are available across the school holidays, offering supplementary and skill-specific intensive options for your child to either improve or hone their current skills.

Birthday parties

You can book a birthday party year-round, subject to availability. Make sure you read and understand the policy before committing.

Your little gymnast's party will be one they'll never forget!

Private lessons

• Private lessons (30 minutes) are offered to children aged five and above.
• Coaches will cater to each child's specific needs.
• Bookings can be made at the gymnastics desk.
• Lesson availability is determined by the Gymnastics Management team.

Cancellation process

After fulfilling the minimum 12 weeks of a program, members may cancel their membership. The member must give a minimum of 15 days notice and complete a cancellation form.

lf cancelling for a medical reason, the member must provide a medical certificate from a doctor within one week of the first missed lesson stating they are unfit to continue for an extended period. Any remaining make-up lessons are voided upon cancellation. Members will not be given a refund of fees for services missed before providing a medical certificate.

Terms and conditions

• Minimum age for participants is 3 years (for children turning 4).
• A Gymnastics Birthday Party must be booked and confirmed with a minimum of 14 days’ notice.
• For our birthday party package the cost is $27 per attendee. Minimum number of attendees is 12.
• A non-refundable deposit of $162 must be made at time of booking.
• Maximum number of attendees is 24. Bookings above maximum must be approved by Gymnastics Coordinator prior to booking being confirmed.
• Birthday parties are 2 hours in duration. Minimum party cost is $324.
• All attendees must abide by the Macquarie University Sport & Aquatic Centre conditions of entry.
• Final confirmation of numbers must be provided via email by COB the Thursday prior to the party. Final payment will be taken 9am on the Friday prior to the party.
• Failure to provide final numbers will result in charges for a minimum 12 attendees, you hereby consent to MQ Sport with notice charging you for the additional attendees using the payment details provided in the booking form (either by direct debit to your account or by credit card charge).
• If the payment is made by electronic funds transfer and does not successfully process and payment is not received in the bank account of MQ Sport by close of business on the Friday before the proposed date of the birthday party the booking will be cancelled, and deposit will be forfeited.
• No refund will be given for no-shows.
• No additional attendees can join on the day of the party. Customers are required to assemble in the Gymnastics foyer area prior to the commencement of the party and exit the party room no later than 10 minutes after the conclusion of the party.
• Free street parking is available. 2 hours free parking is available. In order to receive the discounted parking rate attendees are to provide the Centre’s front desk staff with the vehicle registration number. Any other additional hours are $2.00 an hour after the 2 hours free period. Please ensure all attendees are aware of the parking arrangements.

Cancellations

In the event a booking is required to be cancelled the following costs will be forfeited:

• Cancellation with 14 days or more notice, will incur the non-refundable deposit.
• Cancellation with 13 days or less notice will incur the full minimum booking fee.
• A Medical Cancellation will be available where the child who is having the birthday party has a medical condition precluding participation on the day of the party. A Medical Certificate including the date of the party must be supplied at the time of cancellation and must be a minimum of 24 hours’ notice. This will only incur the deposit.

Terms and conditions

Participant Disclaimer

1. I understand and have been warned that sports activities carry risk of injury, illness or death. I, and if being a minor, my parent/s, guardian/s, for and on behalf of me, acknowledge that during all times I am on the premises of or included in or undertaking any sporting activity in any location which is organised, approved or endorsed by Macquarie University Sport as an activity for me to take part in, my person is at my own risk and I accept all risk.
2. I release Macquarie University Sport from any claims or liability in relation to personal injury, death or disease which may arise from any cause including the act or omission, negligence or on any other basis of Macquarie University Sport, its employees, servants, agents, independent contractors, voluntary workers, other users of the facility or participants in the activities or spectators or other parties providing services through or in the sporting related facilities (including the Macquarie University Sport and Aquatic Centre and Macquarie University Sport Fields) of Macquarie University Sport. However this release does not exclude any liability as a supplier of recreational services for reckless conduct causing significant personal injury, or other claims or liability that cannot be excluded due to law.
3. I also release Macquarie University Sport from any claims by or liability to me for any loss or damage to property that may arise from any cause (including the negligence, act or omission of Macquarie University Sport or other persons referred to above).
4. I warrant that I / my child is physically fit and able to engage in a fitness and/or exercise program, and acknowledge Macquarie University Sport’s recommendation to consult a medical practitioner prior to the commencement of an exercise program. In this document Macquarie University Sport means U@MQ Ltd ABN 27 125 926 169 which trades as Macquarie University Sport and as Macquarie University Sport & Aquatic Centre, together with Macquarie University.

Click here to read our full Social Competition Insurance Disclaimer.

Competitions and Consumer Act 2010 (Cth)

The Competition and Consumer Act 2010 contains guarantees in relation to provision of services to consumers that they are:

1. Provided with due care and skill;
2. Fit for any particular purpose that you have made known to us as the purpose for which you are acquiring the services; and
3. Supplied within a reasonable time (Consumer Guarantees). To the extent permitted by law (and except where you suffer significant personal injury that is caused by reckless conduct of Macquarie University Sport as a supplier of recreational services) you, and if a minor your parent/guardian for you, release Macquarie University Sport from all liability and will not make any claim against Macquarie University Sport in relation to any injury, disease or death that is caused by a breach of the Consumer Guarantees.  

Refund Policy

Refund requests must be made in writing to the Social Sport Coordinator at least 7 days before registrations close.

In the instance of a medical condition that precludes participation in a competition, a full refund will be issued upon presentation of a medical certificate. The medical certificate will need to cover the date range of the competition and be provided before competition commencement or within the first two weeks of the competition. Part refunds will not be issued. Refunds are at the discretion of the Social Sport Coordinator