On Thursday 2nd December 2021, Macquarie University Sport and Aquatic Centre (MUSAC) announced the availability of new membership options for current members. Our Frequently Asked Questions (FAQs) and general information about these options are detailed below.
Why the change?
Most gyms offer monthly memberships with a lot of inclusions you may not use, and it can sometimes feel like you’re throwing money away.
We now offer additional membership options that allow you to choose what you pay for, whether it's pool access, the Health Club, a vast range of individual group fitness classes or our court facilities - you can select the best option for you!
Not only are we open to everyone we also offer new membership options that may better suit your needs. Now you can choose what you pay for, whether it’s pool access, the Health Club, a vast range of individual Group Fitness classes or our Court facilities, you can select the best option for you.
What’s included in each membership?
MUSAC will offer three different membership categories – Gold, Aquatic and Fitness.
Each membership type has its own unique inclusions indicated in the table below:
| Gold | Aquatic | Fitness |
|---|---|---|
|
|
|
What do I need to do? /What’s changed for me?
Current members do not have to do anything.
You will be automatically transitioned into Gold and will continue to receive the same membership inclusions at your current price.
How do I know what type of member I am?
Every current member will be automatically transitioned into Gold.
I want to change my membership, what do I need to do?
Should you wish to change your membership you will need to complete the following form.
Requests will come into effect for the following direct debit cycle.
Our friendly Customer Service team are also available to answer any questions you may have. Just call (02) 9850 7636 or drop into the centre to speak to someone in person.
Alternatively, you can enquire by email: macsport@mq.edu.au
Can I change/upgrade my membership at any time?
There is no limitation(s) to making modifications to your membership.
Should you wish to choose to change your membership you will need to complete the following form.
Requests will come into effect for the following direct debit cycle.
Why are there now wristbands and what do they mean?
Wristbands will replace membership cards in 2022 and will help identify your membership type and centre access.
- Gold members will receive a black wristband.
- Aquatic members will receive a blue wristband
- Fitness members will receive a red wristband.
All current and new members will receive a wristband as a part of their 2022 membership.
Wristbands will be distributed over the opening quarter of 2022 with members directly contacted via their nominated email address, advising them when they can redeem their wristband.
Current members can continue to use their membership cards until they have received their new wristband.
When and how will I get my wristband?
Wristbands will be distributed over the opening quarter of 2022 with members directly contacted via their nominated email address, advising them when they can redeem their wristband.
Current members can continue to use their membership cards until they have received their new wristband.
Is there a cost associated with wristbands?
Current members and new members will receive their first wristband at no cost.
All replacement wristbands will incur a $10 fee, payable and available for collection at the Customer Service desk at the front of the centre.
Is Court Hire included?
Gold members will continue to receive 1-hour Court hire and 2 hours Squash Court hire per day inclusive with their membership (subject to courts availability).
After that time, the charge will default to member rate detailed within our Court Hire Policy, plus casual Court Entry fees.
Fitness and Aquatic members will be required to pay non-member rate for court hire and the casual court entry fee for all people(s) participating in their booked session. Non-Member court hire fees detailed under Venue Hire rates and casual Court Entry fees are detailed here.
Is parking still included in my membership?
All members are still entitled to two-hours free on the basis that their vehicle(s) are registered and they have downloaded the CellOPark app.
Please ensure you register your vehicle(s) by completing the parking registration form and download the CellOPark app or use one of the parking machines located inside the main foyer of the Sport and Aquatic Centre.
Members are encouraged to park in the new N3 car park, easily accessible to the north of the centre.
If I have any other queries, who do I contact/speak to?
If you have any other questions or queries, please contact us via email at macsport@mq.edu.au and allow up to 48-hours for a response.
